Privacy Policy

1. Who we are · 我们是谁

This website (Lake at lakecargo.com) is operated personally by Lake Lei as an independent freight solutions specialist. Contact: lake.lei@topasia.com.cn.

本网站由 Lake Lei 个人运营，提供独立的国际货运咨询服务。

2. Information we collect · 我们收集的信息

When you submit the quote form on our site, we collect the information you provide:

• Name, company name, email address
• WhatsApp / WeChat number (optional)
• Cargo type, intended route, message
• Selected space (if you click "Reserve Now")

We also automatically collect anonymous analytics data via Google Analytics 4, PostHog, Microsoft Clarity, Vercel Analytics, and HubSpot tracking: page views, click events, browser and device information, approximate location (city level), referrer URLs, and recordings of anonymized user sessions for usability improvement. No personally identifiable information is captured by these tools without your explicit form submission.

3. How we use it · 信息用途

• To respond to your inquiry with a quote, schedule, or follow-up communication.
• To improve the website and our services based on aggregated usage patterns.
• To send relevant follow-up emails (e.g. service updates, lane availability) — you may opt out at any time by replying "unsubscribe".

We do not sell your information to third parties.

4. Third-party services we use · 第三方服务

• Vercel — website hosting (United States)
• HubSpot — customer relationship management
• Resend — transactional email delivery
• Google Analytics 4 — anonymous traffic analytics
• PostHog — anonymous behavior analytics (US Cloud)
• Microsoft Clarity — anonymous session recordings + heatmaps
• Sentry — error monitoring

Each service operates under its own privacy policy. Data may be transferred to and stored on servers located in the United States or other regions.

5. Cookies · Cookie 使用

We use first-party and third-party cookies for analytics and to remember your preferences. You can disable cookies in your browser settings, though some site features may not work as expected.

6. Your rights · 您的权利

You may request access to, correction of, or deletion of any personal information you have shared with us by emailing lake.lei@topasia.com.cn. We will respond within 30 days.

7. Changes to this policy · 政策变更

We may update this policy from time to time. The "Last updated" date at the top of this page indicates the most recent revision. Continued use of the site after changes constitutes acceptance.

8. Contact · 联系

For privacy-related questions: lake.lei@topasia.com.cn
5CD Jinyun Century Building, No. 6033 Shennan Avenue, Futian District, Shenzhen, China
深圳市福田区深南大道 6033 号 金运世纪大厦 5CD